Splash Carwash

I have used this carwash for my 2013 veh which I was first left with soap on car because it quit working. Then after awhile tried it again and then made a big Scratch on hood of my car. The number given the mailbox was always full. Its been a long time and early this morning tried it again but with my new SUV and now my side window is scraped in several places down in the glass and tint. Also the silver piece where the window rolls down. Called the number listed and no longer in service. WOW!!! Never again and will not recommend to anyone. I am going by there today after work to see if another number is available.