Riverside Pediatrics

I'm satisfied with the medical care my children receive here, and the nurses are friendly, sweet and competent, but I wish this facility was more concerned with cleanliness! The restroom is usually disgusting! When I'm already concerned about the health of my child, it is not reassuring to use a restroom that is just plain filthy, with no soap or paper towels to help the problem. Also the floors in the exam room are not clean. Toddlers usually need to roam a bit during a sometimes long wait for the dr, but it's all I can do to let mine off my lap when there are used bandaids stuck on the floor and hair in the corners.

The doctors here are good but the facility and the staff are absolutely terrible. I've been the first one in the office multiple times and the trash has been overflowing so obviously the cleaning staff doesn't empty the trash... or clean? Soap is a luxury in their bathrooms apparently. You have to ask the front desk for soap and paper towels! Seriously- there is a note about it (along with the 500 other notes posted) on their desk window saying you have to ask them for these things. I've also had billing issues where they've said I've owed something I've already paid until I showed them the receipt I kept. Other moms have told me they also have had issues with billing there and always to keep receipts. Many of the staff are rude (I won't say all because I've had some nice people- but they're usually the ones who are "new here"). I called a month ago asking if I could bring my toddler in with breathing problems and the staff (not a nurse) told me to "wait out the weekend to see if it gets better"... yeah, my toddler ended up in the hospital.
Again, the doctors are good. But I'm still leaving. It's just SO gross and such a hassle, I can't stay. Not worth it.

This place provides decent care for children. However their billing is horrific. A lady there named Mina provides service that is far less than acceptable. It has been an ongoing struggle with them over billing. They claim I owe something at one time then revert back to saying I don't. I don't have a problem paying my bills. What I do have a problem with is them claiming I have a balance at one given point and then saying I don't. Either you have a balance or you don't....Simple as that! Mina told me "I can't help it if you have a problem paying your bills." She stated I have a balance from a year and a half ago. I have been in their office multiple times since then and not a single person made mention of it. She said we mailed you a bill back in February of 2013. I never recived it and told her that-her response was "that is not my problem." I also told her I would let any friends and family know about her and how she treats customers and her response was , "That is just fine. You can put it in the paper for all I care." Is that how you would want to be treated? I work with the public and know that I would NEVER speak to someone the way I was spoken to or treated the way that I was. Unbelievable!!!