Kellum Family Medicine

The Doctor's are probably fine; I had a good experience when I made it to one. But they must be taking on waaaaaay too many patients. I was really sick one day and sat on call waiting for 30 minutes (listening to the same message over and over when all I wanted to do was sleep since I was so sick). I finally gave up and went online to submit a form that promises they will call back in 24 hours. They never called. I scheduled an appointment online but the nearest appointment was a week and a half away. I figured I should still go since I had some residual symptoms. They called and said the Dr wasn't actually available that day (after I had received email confirmation he was). So they left me a message asking to move it up; which was frustrating cause I thought those times were not available. So after spending over 15 minutes waiting on the phone again I finally got through to somebody and told them my frustration and cancel the appointment. They just said thanks and hung up. No apology. The very first time I had tried to make an appointment they told me as a new patient it would be several weeks before I could see the doctor. I told them I had just been to the ER and the ER doctor told me to seek follow up care in just a few days. They did not care. I was not allowed. When I did get to see that doctor I waited a long time in the waiting room and there were several other very angry people in there because of how long they had to wait.
Perhaps they play favorites? I've seen people post mixed reviews on FB groups before and I am very tempted to post as well since I don't wish the same fate on others. Anyway, I am finding a new Dr as I will not allow somebody to treat me so poorly; especially when I am sick.

Had a bad experience here. After bleeding for 4hours from sutures in my mouth, and unable to locate my dentist the staff at my dentist told me to contact my doctor. I called them three times,(per hour) with them telling me they would call back. The third time I said I am just coming in because I was really scared they said fine- they had a 1:15pm open. The staff personal that greeted me informed me that it was 1:30, I said what ever, then she Oh he can't see you if you are bleeding from the mouth. I said I was bleeding when I called three times earlier what is different now? She said Oh he doesn't see dental problems. I said Look am not going to argue with you I am in pain I need help and I want to see my doctor. She said well don't yell at me- I said I want to see my doctor! Then she called me up to the window again and said this is the person that works with the doctor all the time. This person told me that Dr Kellum could not work on dental problems maybe they could help me locate my dentist or perhaps I should go to a minor emergency, I asked where one was that I could go to as I just moved to Schertz in June. She gave me detailed directions to two and I left. I am not complaining about Dr Kellum not treating me I am complaining about being dismissed when I need medical help! The Doctor did not even look at me let alone help me! I expect my Doctor to help me when I have a medical problem, with advice if not with physcial help! This doctor is suppose to be my PPO with Humana and Medicare! needless to say I am going to look for a different doctor!

Had a 1:45 appointment today. Not a long wait time at all. The physician and the physician in training that treated us were great. The staff was friendly and judging from the previous reviews, it seems like their service has greatly improved. Wonderful experience; will continue to use their services in the future.

I don't know what those people are talking! So what you have to wait. My husband has been getting asthima attack and he got some pills and inhalers for the er. When they were gone we called Kellum because my husband has been going to Kellum for 4 years now. Kellum Jr gave my husband a refill and a better inhaler for free