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09/16/2012
On Sep 15, 2012 we took our Chevy Tahoe for a full detail inside/outside plus hand wax job. We pre-paid 100.00 for this service which was a huge mistake. As we came back approx 6 hours later the car looked great on the inside so credit to the young man who performed that job but as I did my inspection of the exterior I was highly disappointed at the job. Water spots on the rims and well the wax that was supposed to be on the car was nonexistent. The young man said the manager did the wax job and so when the manager came out the only one at the time and said "what's the problem as he "personally waxed this vehicle". You can clearly see and rub on the paint that there was ZERO wax on this car as I used to do allot of car detailing at one time I know this for a fact. I also pointed out all the dirt and grime still visible on the doors and said so you put wax over this? He said it was hard water spots? Now, I rubbed the spots out easily with one finger and he just babbled on and on making excuses clearly caught in his lies and false work. I know you have many locations but this manager at this location who was there around 6:45pm, I did not get his name as I was furious at the blatant lies he threw at me and the feeling of totally being ripped off of $100.00 you should know the shady service he provided us. He may have gotten over on someone who did not know his detailing and understand his waxes....But not on this savvy customer....Horrible and will never allow my wife to bring her car to that establishment again. He offered no type of excuse other than "hard water"....Unreal!!!
PS….I threw water all over my hood when we got home….SUPRISE SURPRISE….It did not bead up…I wonder why?
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Phone: (210) 343-3491
Address: 4715 Fm 3009, Schertz, TX 78154
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