Tramway Auto Body

I had my Volvo in for repairs (Feb 2016). The body work that was done was exceptional. It is black with a multicolored flake in the paint and was matched up perfectly. The manager was friendly and handled everything well. I highly recommend this business.

My father's Mini Cooper Type S suffered damage to the front bumper, right quarter-panel, hood, radiator, and water pump. The car stayed at Tramway for just shy of 7 WEEKS.



Tramway claims it took one working week to get parts from the supplier. They ordered the parts, prepped and painted them, and only when attempting to put them on the car did they realize their supplier had sent them the wrong parts. Tramway sent the parts back, got the correct parts after roughly one more working week, and installed them on the car. It was only then did they realize the internal damage to the radiator, water pump, etc. So parts had to be ordered yet again.



In summary: waiting for insurance adjustor (~1 week), waiting for parts (2-3 weeks), and Tramway had no explanation for what they were doing the other 3-4 weeks the car was sitting on their lot. To their credit, the car looked fine, but otherwise the entire experience was fraught with incompetence and a lackadaisical attitude towards returning the car with any semblance of haste (my father was driving a rental car this whole time). Failure to ensure the correct parts were ordered, failure to check internally after everything was removed to see if there was mechanical damage to the car.



To top it all off, even Tramway's sister-in-law, who I ran into at the rental car dealership, said he is not a good man and does not run a good business. His own family doesn't even support the business he runs. That speaks volumes. Tramway says they've been in business for 25 years, and maybe at one point they were a legit, good business. Maybe Tramway's old man was running the show then. I don't know. I do know this: do yourself a favor and take your car SOMEWHERE, ANYWHERE ELSE.