On-Site Realty

This rental agency is a rip-off. They deduct from your deposit without ensuring services were rendered. They do not respond to your disputes of the return of your deposit. I would suggest reporting them to the BBB, NC Real Estate Commission and any other agency you can. In addition, post your disapproval review online via Google, Yelp, etc.

I am currently renting a house through On-Site Realty and the quality of service is abysmal. I had asked on multiple occasions keys and code to the garage but received no answer until approximately the 5th try. The door from the house leading to the garage had broken leaving me unable to reach my vehicle to get to work because as stated above I had no ability to get to get in. I called and requested an emergency work order and was told only to go online and fill out a work order there that would be completed in about a week. The first day of renting the property I received the wrong keys to the house and when I called in to receive help they responded that I was improperly using the keys. Approximately 30 mins later an employee of the company arrived and was unable to unlock the door with the same keys and magically produced the correct ones. I was also given information that would allow me to pay my rent electronically but that proved to be wrong costing me at this moment $60 and time spent to correct their error. I would recommend staying away from this company when looking for real-estate. If able I would put 0 stars