H2O Pros

My house is in Converse, TX. My water softener quit working, and I found this company. They were prompt, friendly, and professional. They quickly diagnosed the problem, offered solutions with the pros and cons of each, and were willing to talk them over with me. The parts and labor to fix my water softener were nearly as expensive as a new one so I asked about purchasing a new one. They said they would install it and haul away the old one.

All of this experience so far was standard "good service." Two things pushed them up into the "outstanding" category. The repairman told me if I was interested in a new water softener, he would "put on his salesman hat" and talk with me about the options his company offered. They only offered one brand, which he thought was maybe the best consumer model available. I never felt pressured to buy the model he offered, and he was willing to answer any questions and give me time to research it and call him back. When I called him back to purchase his company's water softener, he was able to install it right away, and he would not take any payment until the work was completed to my satisfaction (which was the very next day).

The second thing he did was to also look at my water heater. He noticed a little water near the water heater. It wasn't his job to inspect the water heater, but he did and let me know it was leaking just a little bit. He said his company didn't service water heaters, but he told me the parts I might get at Lowe's and about how much they cost. He told me this so that if I hired someone, I would be able to spot an inflated estimate.

Earlier in our conversation, he had said his company was just a small business of honest folks trying to offer a fair deal and help people out. Well, my experience with the company showed me this was true, and I highly recommend them and would certainly do business with them again.