Discount Tire

The initial customer service was decent. I was greeted when I walked in the door. I waited about 7-10 minutes for assistance, but in their defense it was busy. I was assisted by one of the technicians who walked out to my car with me to assess my flat tire in the trunk and check the tread on my other tires. He explained they would take care of it. I work in the area so I left my car and walked back to work. I received a call an hour later to let me know my car was ready. During my lunch hour I went to retrieve my vehicle only to find the donut was still on my car. When I inquired about my vehicle I was told my tire could not be repaired but I could purchase another tire from them, and that the person who called me should have explained that. Of course my frustration was through the roof. I declined the late offer to purchase a new tire and decided to go back to NTB where I originally purchased my tires. To my surprise NTB not only fixed my flat, but they also balanced and rotated all of my tires without mention of my flat tire being irreparable. I don't know if Discount Tire was attempting to scam a young woman, really doesn't understand how to repair tires or just didn't care enough to take care of my problem, but I do know I will NEVER go there again and I will tell everyone I know of my experience.

Best discount tire in San Antonio! The customer service is incredible from the management to the techs replacing the tires! I will only buy tires from this store for any of my families vehicles. I have dealt with Amado for purchasing and warranty repairs and he always treats me fairly. He is what customer service is all about!!!