American Air Conditioning & Heating Company

Horrible! Don't do it. My condenser fan went out on Jul 03 2018 after having it replaced by them only 1 year earlier. First time I was charged over $650, second time charged $320 for the same exact service so that has me questioning the first Tech that came out. So today, July 11, 2018 (only 8 days after my new motor was installed) I noticed that my condenser fan would not kick on. Could hear the power going to the compressor but the fan would not turn. Tried pushing the blade to help start. Nope. Called American. 7 hours later and 88 degrees in my house, they arrive. Tech turned the AC on, checked the connectors giving power to the fan motor and they were loose. When they were tightened, the unit kicked on. I was then billed for $76.31!!! After getting no where with the Technician I called American and spoke with management. They said I was billed because the fault was not related to the last service call (replacing the motor). After informing them that there was a loose connection from the install 8 days ago, they said "The reason you were billed is because we pay our Technicians hourly and they have no way to pay them so the customer has to". So either they just don't want to eat the cost or they are in such bad financial shape as a business that they really can't afford it. Either way, that is not a company you want to do business with. After arguing with them they came back and said that I was billed for this call based off the Techs invoice they did not believe there was anything wrong with the unit, even though the Tech did identify loose connections from the install. My parents used American for 5 years before discovering that they never once cleaned the electronic air filter in their attic. When my dad discovered it, it was completely clogged. He cleaned it and lowered his energy bill by $100 a month. So after paying them to service his unit twice a year to save in energy usage, they likely cost him $6,000 in electricity usage over 5 years. This, combined with my parent's experience has made my parents, brother, realestate investor friend and myself, part ways with this company. Hope their $76.31 was worth it because they just loss several customer and I urge anyone reading this to look elsewhere. There are many companies that will compete for your business by providing good, honest service. Not this one.