William's Custom Jewelers

Williams Jewelers did an amazing job creating my wedding ring! I explained the desired features of the ring, and they made a masterpiece. I couldn't be happier! They were knowledgeable, friendly, and helpful. Thank you, William's Jewelers!!

William’s Jewelers provided probably the worst customer service I have ever experienced. All I wanted was a link put in a watch, but came out with a damaged watch.

I took a brand new watch to the jeweler to have a link put in my husbands Christmas present so it was ready to be worn. The watch had never been worn, and had been left in the box until I got to the shop, was handed to the shop employee to put the link in, then handed back to me where I placed it back in the box. Prior to giving it to William’s Jewelers I had checked the watch to make sure it was not defective from the manufacturer; it was pristine. Upon inspecting it at my house I realized that the ceramic coating on the face of the watch had been chipped during the process of having the link put in.

I promptly returned to the jeweler with the watch and handed it to the man who had originally handled it in the first place. His very first response to the damaged watch was that I could not prove that they chipped the ceramic. He then tried to tell me that it is only paint and this kind of watch is going to get chipped and damaged when worn anyway, as if that should make me feel better than my husbands Christmas present was now damaged. He continually told me that I was wrong when I explained that it was ceramic coating. I left, very upset at the lack of accountability or willingness to explore a solution on the shops part.

I returned to the store, again, to get a copy of the receipt for the $10 plus tax that I paid for them to add the extra link. At this time the owner came out and asked how he could help me. Again, I explained the situation. The owner was very rude and kept telling me that I could not prove it was them who damaged the watch and that it was enamel paint and not ceramic. His solution was that I go buy nail polish to paint the chip on the watch, as that is what he does with his $6,000 mountain bike. He was completely unsympathetic to the fact that at some point in the transaction his employees damaged my husbands Christmas present, making me unable to give it to him anymore.

Beyond the fact that I was charged $10 to have a link added to my watch (my usual jeweler provides this service for free), and the fact that the brand new watch was damaged in the process of getting the link added, I was treated terribly. Quite frankly, the owner and his employees were being bullies and using their group power to not take responsibility for the damage that happened when the watch was in their store.

So in short, unless you want to run the risk of your property being damaged and the store taking no accountability, while treating you terribly, I would highly suggest going to a different jeweler. I will never return to this store again.

We had a really fun time here. I inherited a few good-sized diamonds and was procrastinating having them set. My wife's birthday was coming and a friend recommended Williams. I had some ideas and Mike and Miguel helped us flesh them out. Miguel actually carved the rings out of wax to make a model, so that we could see our own ideas in 3D. It's kinda neat, actually. Mike kept us apprised of status throughout the process, which was only about 10 days. Faster than we thought. Anyway, the pieces turned out wonderful and my wife is super happy. Really glad I listened to my friend's recommendation.

Deciding to purchase from William's Jewelers was a mistake. Not only did the custom-made ring turn out nothing like what was asked for, but they were very rude about correcting their mistake. It's a hard thing to argue when the sketch drawn by the craftsman looked nothing like what I held in my hand. After the second attempt, it still didn't turn out right, but I was soo fed up with working with them I just let it be, a choice I regret every time I look at my ring. That was almost 5 years ago. Last week I went there with a family member who was looking for an anniversary gift. I thought I'd give them a second chance. What a disappointment. I recognized the salesman Mike, the man I had dealt with before. Granted, he was with a customer, but that customer was speaking with the craftsman, not with him. Not once did Mike look up to greet us or say he'd be with us in a moment. I walked around, just to make I wasn't mistaken, but he definitely saw us. It was insulting. If you want to be severely disappointed with the customer service and equally unsatisfied with the product, by all means, do business with William's Jewelers. Nothing like being disrespected and unhappy with your purchase in one simple stop.

No pressure and they had a gemologist there who taught me a bunch. I literally e-mailed them a picture of the ring my soon-to-be wife wanted, and they made it for her right in the store. Very talented and highly recommended.

No pressure and they had a gemologist there who taught me a bunch. Highly recommended.

I was surprised that they beat Blue Nile's price, but they did. Plus I got to see the diamond before I paid for it. I felt a lot more comfortable buying my wedding ring face to face than online. Great people, too.