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Reviews
07/30/2013
What a horrible experience I had with Bouncin Bins. NEVER rent from them. There are so many alternatives, and I’m sure any other one would be a better option. We rented a bounce house for my 4 year olds birthday party and despite their promises to be early, (I even offered to book the bounce house for earlier since we didn’t need it for their minimum 4 hour rental and was told it wasn’t necessary) they were an hour late-which meant the kids got to bounce for about 15 minutes before it was time for presents, cake and ice cream. (and I had to scramble to come up with activities for all the quests to do while waiting) What do they offer to do? Refund 1/4 of the money since we had rented it for 4 hours and they were only an hour late-Really?????? 1-4 hours is the minimum they charge 2-I had asked for it earlier and told it was not necessary because they are always early-that was even reiterated the night before when they called to confirm 3-they knew it was a 4 year olds b-day party-do you really think it would last 4 hours. AND they didn’t even come pick it back up until 11pm that night-Far beyond the 4 hour rental..... And it also meant we had to stay home all day waiting for them to pick it up. What a horrible experience.
This issue was resolved with the customer PRIOR to her post on yellowpages.com where she received a full refund. We had two staff out sick that day and while we were late to her event because of it, late pickups are common practice in our profession and this is the first customer who has complained about getting more time on their rental for free. While we have a stellar track record and a A+ Rating with the BBB, we are saddened by the actions taken by the customer even after we refunded her in full and apologized.
03/19/2013
What a great experience! They were on-time, professional and the inflatable jumpy house was clean. Bouncin Bins is the best!
Details
Phone: (801) 618-0099
Address: 1730 S West Temple, Salt Lake City, UT 84115
Website: http://utah.bouncinbins.com
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