Tip Top Transmissions

We took our VW Routan to Tip Top Transmission (as per Utah Imports' suggestion) after it got stuck in 2nd gear in September 2014. They recommended a transmission service and software update. The man there said that the update was 99% likely to fix our problem. The day it was ready, I paid about $350, thanked them, got in my car, and drove away. As I was merging onto I-15, I realized, shock of all shocks, the van was stuck in 2nd gear! I had just paid them all that money to fix the problem with their 99% odds reassurance and my van was literally exhibiting that very problem I had just paid them to fix! I couldn't believe it. I thought they would refund my money, but they said no, they had to do the update, etc, and they reminded me that he had only said 99%. Nothing was different in my van as far as I am concerned. Nothing. I quite simply feel like they played a joke on me and I paid them to have my van sit there for a week. It wasn't sitting well with me at all as I don't like feeling like I've been had, so I called them a bit later. The man went on and on about how they had to do what they did, they really did service the vehicle, though there was no way to prove it, and we are the 1% that has the bad luck to have the car that their 99% fix did not fix. He used the analogy that when you update your iPhone, it doesn't necessarily feel different. NICE, but those updates are FREE! The shop is very grungy and their office area appears to be disorganized. You would never want to have to wait there for service. Many people seem to have had good experiences, but my husband and I cannot recommend Tip Top Transmission based on ours.

If I could rate them zero stars I would. I wouldnt send my worst enemy to these guys. They rebuilt the transmission in my truck and it had issues from the get go that they assured me were normal then 15000 miles later it blew up. They would not take responsibility for there mistake and wanted to charge me again to rebuild it. They do not put out a quality product and do not stand by their work.

These guys know transmissions! I took my 05 Cummins diesel in with a blown trans.these guys built my Trans and had it back in my truck in a little over a week and it runs great. My Cummins is by no means stock I would recommend these guys! great work at a fair price! thanks

I recently took my car into Tip Top to have them take a look at my transmission. They were incredibly friendly and really attentive to my concerns. My car runs better now than when I bought it. I can't say enough about these guys! I would recommend them to anyone looking for fast service and a fair price.