BMG Rentals

We are very dissatisfied with how BMG Rentals dealt with us as renters. After we moved out, they took $250 from our security deposit for "cleaning." Upon request, they could not provide any documentation as to what the cleaners did while they were in our unit, how much time they spent there, or what specific cleaning tasks were ordered. We had cleaned the unit very thoroughly before leaving, and had cleaners ourselves who got everything in tip-top shape. This is very sketchy, and in our attempts to settle the matter with BMG directly, they've been very evasive and unresponsive and have little documentation or evidence to support their position. Considered pursuing in small claims court, but don't want to deal with the hassle.

The people in the office are nice enough, but the company is a joke. They charge you for every single thing, they charged me three dollars two times to use the emergency service, because my deadbolt BROKE on my door. How is that my fault? Also, I moved into a place with bedbugs and they won't allow me to break my lease. They act like they are doing me a favor by paying for the pest control fees, but I moved in a month ago and discovered the bed bugs a week after I moved in. They are coming up from the sub-flooring, the pest control company told me, they are not in my bed, but this company still tried to say I brought them with me, to keep me from getting out of my lease. So normally you would have to pay for your own pest control which is ridiculous for a rental property. Also, they make you pay a lump 95$ utility fee, which includes water, gas, and trash, for an apartment, which is hefty for such a small living space. The last thing is, that they make you shovel your own snow, I have never had to do that in an apartment that is the one nice thing about renting is you DONT have to do that, but they make you do that and landscape our own yard and everything. It's a joke. Save your time, money and peace of mind don't rent with them.

This company is by far the worst I have ever had to deal with and you should avoid them at all costs.



My name is Zane smith and in the time I had to rent from BMG's office in Idaho falls my life was plagued with problems.



BMG likes to set them selves up as slum lords.



In the year in a half I rented from them they "lost" my rent. And are trying to charge me for it months after I have move out.

They charged me fees for parking to close to the side walk of my apartment.

They had my car towed twice for parking IN MY OWN PARKING LOT.





I went 14 months without a refridgerator despite multiple calls and emails to request matainence.

My ex girlfriend had to go to the office and demand service. And when they're maintenance man finally came, he simply unplugged the refridgerator for an hour plugged it back in and left. This did not even address the problem. And all while he was their he sat on my couch and played my playstation.



I tried several other times to get my fridge fixed to no avail.



Subsequent matainence visits only resulted in several hundred dollars of personal property going missing from my closets



When the sprinkler system started to flood my apartment I called them and was told by Melissa it's not their problem. WHAT DO YOU MEAN NOT YOUR PROBLEM?! Damages to the property are your problem.



On several occasions my apartment was broken into for "inspection" without any sort of notice.



And someone from the rental company threatened to call the police every time I had guests come over.



You can not trust these people. Their good reviews are fake and their staff are trained to lie to your face.

Bristlecone's response time to work orders is absurd. The average is days and weeks, not hours. Even if the problem may cause damage to the property. They don't seem to care. Their work ethic is severely lacking. When they finally do get around to fixing something, it's a half-hearted job. They are the epitome of the stereotypical management company. It's a shame they don't take more pride in their work. And they don't recognize good tenants when they have them. It seems that Bristlecone treats you well if you live in a more expensive apartment. For the rest of us, forget it.

I will never, ever use a company like this again. They totally screwed me on my lease and took my deposit. The contracts are screwed up and they act like they're doing you a big favor, then they send you to some lawyers office. Horrible, horrible experience with BMG. Never will I recommend them or any fictitious corporate scam company again.

in all honesty i don't see why BMG gets good reviews. i personally think they are all lies and staged reviews. i am a current tenant of one of their apartments and i will NEVER rent nor recommend anyone rent from them. the building i live in is falling apart and they refuse to do anything about it even after being notified by city officials to fix the problems, i.e. the stairs are detached from the building and rusting very badly. the apartments are disgusting, mine wasn't even clean when my wife and i moved in. i had to fight with the mgmt to get the place cleaned and even then the carpets were still disgusting, i found holes in the walls, stains on the walls, etc and what is sad is from what the other tenants say mine is the "nicest" out of them all. to make things worse i have had personal items stolen from the laundry mat because they refuse to replace the door that was broken by a local transient, let alone even providing a lock. i guess the only upside is the other tenants are quiet for the most part and respectful and there are no cockroaches otherwise this place is a ****hole.

They have been great to deal with. We really appreciate all the effort they are putting in to make it happen.

I am very happy to have Bristlecone on my side when it comes to my rental property. They have done very good things for my property, including keeping it rented out for the last 3 years straight. They are always professional and I am very happy to have them.

I pay rent on time and they provide an amazing management service in return. It is a simple, yet very much appreciated relationship!