Sam's Car Wash Inc

I have done business with both locations for years. Today the guy put my emergency brake on and did not tell us when we left. So we drove for 12-15 miles thinking our SUV was falling apart. After we reached our destination and upon returning to the vehicle, I noticed the park brake down. So we call Sam's Car Wash to ask why they did not let us know they put it on since we never use our park brakes and would not know what the problem was. We were told the vehicle left their lot and there was nothing they could or would do about it. Definitely going to have the emergency brake adjusted and probably have to get new pads and hopefully it did not eat too far into the rotor. I asked if they had a policy of putting on emergency brakes or was it left to the individual's discretion. He told me "no policy." The he told me they train their employees to put on emergency brakes. I let him know in all the times I had been there I had not had my emergency brakes applied by an employee. At this point I was becoming upset because he kept telling me there was nothing he could do and then he turned around and changed his story about whether they have a policy on this or not. He kept doubting me as if it never happened. I described the employees to him and asked him to go find out for himself that I was telling the truth. Manager/owner had the nerve to complain about me getting upset and hung up on me. Glad we now have an option.

I love coming to Sams Carwash for all my car detail needs!! I bring all 4 of my cars every week to get washed. The guys do a Excellent job in making my vehicles look Great! I highly recommend! I have been coming to this location for almost 20 years.