Club Fitness

Club Fitness is charging me a cancellation fee, however, when I signed up I was told that if I paid for the more expensive plan I would not have one. I believe that I was lied to when I signed up. I was talked into paying $20/month in order to not have a cancellation fee. I went this route because I knew I would be moving in about 6 months. In December, before I moved, I went into the Dogtown location to cancel my membership. I was told that I had to do it online. Once I got online it said that I had to send a certified letter to cancel. They clearly try to make it as difficult as possible to cancel. After I sent the letter I received an email stating that I would be charged the cancellation fee. I called the number to headquarters to dispute this charge. The woman I spoke with, Melissa, was very rude and argued with me/over me the whole time. She absolutely refused to even consider my situation and was very demeaning. Now that I have searched the company online I see that this type of situation is very common. I feel that this is a very shady company with deceptive tactics to get people to sign up, they intentionally make it very difficult to quit, and they have very unhelpful and discourteous customer service.

The gym is not crowded, machines are all new and in working order, and staff is very friendly. Classes are quick moving and challenging in a good way.