McBride's Yamaha

I must admit I had to wait a while because they were so backed up. When I did get my 400 4 x 4 back, it ran better and smoother than it did when I bought it new. Hats off to their mechanics, top-notch.

Bought new side by side, got it Home and immediately had a loud grinding sound from the rear end. Called McBrides and was told to drive it and see if goes away. At 6 hours took it back. They acted as if it was a normal noise. I drove an identical unit at a different dealership and no grinding. 2 days later they called and said it as fixed. They told me they adjusted the park brake and put shims under the bed. Drove two hours and took it for test drive and it still made the grinding noise and now had a rattle coming from the bed. They told me to take it and they would call Yamaha to get an opinion from their technical support. They never called me back, I called them and they said they were working on it. I called Yamaha, Yamaha had no record of McBrides ever calling them.
The owner told me it’s under warranty so just drive it. I took it to a different dealer (Brooks Yamaha in Manhattan kansas) who looked at it and said something was definitely wrong but since I did not purchase it there they refused to work on it even with a factory warranty. After several phone calls directly to Yamaha I took it back to Mcbrides, they kept it for five weeks and said they tore the rear end apart and found nothing wrong with it. I went to pick it up and asked if it was still making the noise the mechanic said “ well we didn’t change any parts so the noise is probably still there “ I took the machine out and it immediately started the grinding noise again. I return to the shop and the owner had left, the mechanic had disappeared to the back room and there was a different person at the counter I walked up to the counter and nothing was said to me other then they tore off my receipt and handed it to me, I told him it’s still making the noise and he replied “our Yamaha rep says that’s a normal noise” then walked away. I loaded up, left and called Yamaha directly I was able to get them to extend my warranty one more year and they agreed to pay for a second opinion. Horrible!!!

I have had two dealings with the service department at McBrides and they were extremely coutious. They were able to tare my bike down, find and fix the issue in just under an hour. I watched while they performed the work and their proffessional mechanics got to the problem and took care of it at an extremely resonable price. They have my business from here on out. The sales department are not pushy which is a refreshing change from other sellers in the area. Great bunch of guys.