United Landscapes Inc

It was months that went by that finally concluded that the last 2 pallets out of 10 didn't seem right with how the grass took. Derek understood, applied a bit of compassion and re-sodded part of my front lawn. They listened and I am a pleased customer.

Sam (CR-210 St. Augustine).

II hired United Landscapes for a small job, which was done. But I made the mistake of hiring them for lawn maintenance and pest control. They would not show up as planned or not show up at all. Their secretary, Lisa, was the most incompetent, rude and unpleasant I have dealt with in a long time.



I called their office to file a complaint, but their new secretary, Lisa, was the rudest, most unprofessional person I have ever spoken. She actually kept laughing on the phone as I was trying to explain my complaint. When I asked for a discount on my bill, she told me "we don't work for free!"



As for the condition of my lawn. I had never used Pest Service before, but it had turned completely dead in spots. I called the office again to speak to them about this, but no one would return my call. Apparently, they have Caller ID, the new secretary would not answer my calls.



The lawn care was something I could have done myself. I had to remind or ask them to do edging or trim bushes. I agreed to a monthly sum for weekly visits, but they would not show up. Their employees were shady looking and made me feel extremely uncomfortable having them at my home.



Instead of addressing my complaints, they sent me a bill for the full amount. When I refused to pay the bill, then I received phone calls. I received phone calls from the President of the company no less. After explaining my issues, it was similar to talking with a used car salesman who was telling me anything to get my money. I did not feel like a he cared or truly listened to my legitimate concerns.



Overall my experience was horrible with this company. They will not take care of your yard. You will have to make repeated phone calls to the rudest secretary that I have ever spoken with, but rest easy, the bill will be in the mail. I finally switched to a new landscape company that has done wonders on my yard. If you enjoy giving money away for nothing and being berated at the same time, then I would not hire this company EVER!