Casual Nails

We just had a terrible experience at Casual Nails. I wanted to treat my 3 year old to get her toes painted for Christmas. I called ahead of time and they said they don’t take appointments for young kids and to just walk in. We waited a while when finally they were ready to take my daughter. She was so excited! She sat down and told them she wanted a snowman on her main toe, the lady said she couldn’t. Then my daughter asked for Christmas lights, the lady said she couldn’t. The worker seemed frustrated that she had to paint my daughter’s nails, because she could be doing an adult’s for a larger bill. She quickly did one coat of red only. I asked what could she do to make it special? She said a snowflake. The snowflake looked terrible, but I didn’t want to complain since I wanted the experience for my daughter to be an enjoyable one. My daughter asked for a lollipop (since they have a container at the front of the store of them). The lady asked me “What did she say?” I repeated that she would like to have a lollipop. The lady didn’t acknowledge or answer either one of us. The whole toe painting lasted < 5 minutes. She then turned to me and said “$3.” Since I was expecting it to be more than that, I handed over my debit card for payment. The lady said “You don’t have cash?” I responded back I didn’t. She yelled across the store that I didn’t have cash and only a card. She then said, “You are going to have to go get cash at an ATM to pay us.” I pointed to the displayed sign and read it out loud “The price of credit cards are going up, we prefer cash.” I reemphasized “PREFER.” The “manager” yelled “It costs me $3 to use it as credit card. Our sign CLEARLY states we don’t take credit card.” Once again, I reiterated the sign that it says “prefer” not “only accept.” Then, in the most embarrassing context ever, three of the workers began yelling “GET OUT! JUST GET OUT OF HERE!!!!!” It was embarrassing, and uncalled for. Terrible, terrible experience.

Our first time here, & they did a good job. We will be back!