Bikini Pools

Mike was friendly, knowledgeable, and gave the best estimate out of the other 4 pool services we got estimates from. Mike was kind enough to drive to Brooksville and meet us early one morning so we could pick out our pavers. As the pavers were being laid, we noticed a group of them that were discolored. Mike got new pavers and replaced the bad ones. We did not know we needed to pick grout colors and were never asked what grout color we wanted. We came home to find the coping grout was no where near the color we wanted. Our first phone call to Mike didn't go so well and he was unwilling to fix the problem. We called him back later that day to continue the conversation and at that point he reconsidered and said he'd get it fixed. The workmen were out the next day drilling out the wrong grout color and putting in the correct color. We had a couple of pavers with edges sticking up that could clip/cut a toe if hit just right, he had us identify those few spots and the workman came out promptly and fixed them. The pool tiles we chose were more than the basic tiles put into the quote, and so he told us the extra cost ($350) and we then agreed to pay the extra for the tiles we wanted. We had a pool light issue, and Mike was ok with us waiting to pay for the renovation in full, until after we had hired an electrician who identified the lighting problem which was not related to the renovation. Mike was also ok with us not paying for the paver work in full until the few spots of sharp pavers were fixed. Overall, the pool looks wonderful and it was the best priced renovation we were able to find. Our feeling is that Mike is a work in progress in learning to handle customer dis-satisfaction. We found that with time, patience, and approaching him nicely, he comes around to realizing what needs to happen for a customer to have a satisfying renovation. The initial disagreement, of fixing the wrong grout color between the coping, was worth the well priced renovation.