SuperShuttle Sacramento

yea.....NO... Customer service here is below standards if i was a mystery shopper they would of failed the criteria of a business when u call with a problem they act like they do not have the services to solve the issue...i scheduled a shuttle and i called and kept in contact with this company with updated information about my flight when something happened that conflicted with my transportation. I received a call at 7:31pm to confirm my pick up at 2:00am and i told the dispatcher that recent changes happened that my flight is now scheduled to depart on Tuesday so please reschedule it for Tuesday do not pick me up tonight. They kindly said ok and that they will i call the next morning to give full detail of the flight and they act like they knew nothing about the change and they said the date has passed and that i now have to pay again for another shuttle on Tuesday and insult to injury the first charge was made for 3 adults and not 1 adult and 2 children......they DO NOTget their INFORMATION CORRECT they DO NOT TAKE RESPONSIBILITY for their own actions or the actions of the employee.... AND THEY SURELY DO NOT CARE FOR THEIR CUSTOMERS....DONT TRUST THEM WITH YOUR MONEY....THEY WILL STEAL IT...

I had no problems at all, other than having to wait at the airport for about 10 or 15 Minutes, not a big deal because I always arrive early and can't always get an early check-in at a Hotel. Both Driver's I ended up getting were very friendly and professional. I think it took about 20 Minutes to get to my Downtown Hotel, and I was the 2nd or 3rd Stop. Compared to some other airports, I think this Super Shuttle seems to have more professional drivers. Will not hesitate on my next trip back to SMF.