Scrub Boys Car Wash

I have a new car and was looking for a place to get it taken care of and to continue going to. I am a person that when I find something good I stick with it!



For $150 I got the silver car wash and the exterior detail. I called the day before to find out how long it would take. They said if I was the first customer in it would take about 2 hours for all of the work to be done. No biggie, I brought a book. They were done in about 45 minutes! But let me tell you why....



Not only did I have to go back as soon as I pulled out because the back window had not even been touched, but as he was fixing that, I noticed all the hand prints (put there by them) on the other windows.



i was okay because they quickly (not the most efficient) fixed it. HOWEVER, once I got home and saw the back of my car I was pissed. There was still wax on it that hadn't even been touched. Then I noticed the same thing on the roof of the car (where I can't reach). So then I checked out the whole car in the sun and saw swirl marks EVERYWHERE! There were bugs still on the hood of the car and scratches in the paint that were not there before. (This is a new car so I know exactly where my one door ding is and it crushed me when I first saw it). To top it off they didn't even dust the dash board or center console.



I called the place and spoke with the assistant manager and he offered to do it all over again and throw in an interior shampoo, but my experience was so bad that I don't want them to touch my car again. They already damaged it. Why would I take it back for a disgruntled employee to take it out on.



If I could give them NO STARS I would!