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        (916) 563-7333CallVisit WebsiteVisit WebsiteMap & DirectionsDirections2021 Arden WaySacramento, CA 95825Write a ReviewWrite Review

        More Info

        Any load, any road

        General Info
        Rack N Road, sells installs and rents Yakima and Thule car, bike and ski and luggage racks and sells and installs trailer hitches and other vehicle outfitting accessories. 8 stores across the western U.S.
        Email
        BBB Rating
        A+
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        Extra Phones

        TollFree: (800) 722-5872

        Services/Products
        Presently we have 8 retail stores that specialize in Yakima Racks, Thule Racks and Trailer hitches. Were heavily stocked with car bike racks, car ski racks, cargo boxes and car boat racks. In addition we stock all popular trailer hitches and if we dont have the trailer hitch for your car or truck, we can order it and have it in just a few days. We want to get you and your car geared up and on the road as soon as possible! - See more at: www.racknroad.com
        Brands
        BVG, Racor
        Payment method
        check, visa, master card, amex, discover, paypal, debit, cash
        Neighborhood
        Arden - Arcade
        Amenities
        Rack N Road, sells installs and rents Yakima and Thule car, bike, boat, ski and luggage racks and sells and installs trailer hitches and other vehicle outfitting accessories.
        AKA

        Rack N Road

        Other Links

        http://www.racknroad.com

        http://www.racknroad.com/store/sacramento-rack-n-road-store.html

        Categories
        Truck Equipment & Parts, Automobile Accessories, Bicycle Racks & Security Systems, Racks, Trailer Hitches
        Other Information

        Parking: Lot, Private

        Wheelchair Accessible: Yes

        Bike Parking: Yes

        Reviews

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        robmatlock

        01/18/2011

        Overall
        GREAT Customer Service - Stand behind their work

        I talked with several people in the area who had racks installed on their car - they all pointed me to Rack N Road or could vouch they knew someone who had a good experience with Rack N Road.



        I had an odd install - I wanted to carry four bikes on my Pace American covered Cargo trailer. John (the owner) looked at my vehicle and trailer to determine the options. While checking things out, he explained why certain options wouldn't work.

        A couple weeks later we did the install. They had a fenced in area where my trailer stayed until I could pick it up.



        There was an install issue that resulted in some damage to my bikes. They took the bikes to a local bike shop and paid for the repairs. Afterwards, the bikes were in better shape than before. They replaced the damaged parts with brand new, higher quality pieces than what was on the bike before the damage occurred.



        Yeah, there was an issue with the install - but they more than took care of the problem.

        Helpful(0)Flag
        hatesbadcustomersrvc

        06/13/2008

        Overall
        Horrible Customer Service

        The worst customer srevice I've ever experienced in my life! I ordered a hitch over the phone and was told it would take 1-2 days. On the 6th day, I called to check to see when it was coming in and the owner proceded to jump down my throat about calling too much (what??!!). As I tried to voice my concerns, he (the owner!!) would not let me finish anything I wanted to say. He just kept giving me excuses as he became shorter and shorter with me. The 2nd time I asked him to let me finish what I wanted to say, he told me that HE was done and that HE was cancelling the order and he hung up on me! HE HUNG UP ON ME!!! In shoke and disbelief that an OWNER would handle customers this way, I called back in tears as he continued to give me excuses about how he was "having a bad day" and that he was sorry he "took it out on me." Needless to say, I cancelled my order and will never shop there again! Hopefully you won't either... I would hate for you to catch him on a bad day. :)

        Helpful(0)Flag
        sadler11

        12/10/2007

        Overall
        GREAT SERVICE! GREAT PRODUCTS!

        The service I received from Rack N Road was GREAT! They have a variety of products and are happy to educate you on any of them.

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        Details

        Phone: (916) 563-7333

        Address: 2021 Arden Way, Sacramento, CA 95825

        Website: http://www.racknroad.com

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