Dollar Rent A Car

this was my first time dealing with this rental company. i rent vehicles a lot but i usually go with hertz.as for this experience, it starts with not being informed that the office for them was not at the airport as advertised but was two shuttle buses away. This alone added an extra hour of my time. From the time i landed to finally hitting the road was two hours. I had requested a standard car when i made my reservation but received a very small four person only, with no trunk car.

my daughter had been in a major car accident which was the purpose of this trip so needless to say my focus was to get to her as soon as possible so i did not really even look at the car i just jumped in and drove. to make a long story short my daughter was terrified to get into a car let alone a very tiny one as this was. so i wanted to try and trade it in for a larger one but was unable to find anyway the phone number for the office and the 800 # offered no assistance at all. needless to say i was stuck with this car that was barely used. we had to borrow a friends car to drive my daughter in. to top things off just today almost a week after i returned the car i receive a call from this companies thief department saying that the car was never returned to them.my flight home was at 6 am so i returned the car at 4;30 am which is when their first shuttle was to start, i parked the car right at the front door to the office it was the only spot that was lit, the rest of the parking lot was rather dark. i did as they had told me to do give the keys to the shuttle driver. so be careful with renting from this office. still waiting to get this problem handled.