ABC Bakery

First off I would like to admit that they have good bao. However, it isn't just what you sell it's how you do it.

The other day I called ahead and asked if they had the type of bao I wanted available. The lady on the phone said yes they had it and my order will be ready in 15-20 minutes. She asked for my phone number and that was that. 18 minutes later I was in the store ready to pick up my order. I walked up to the counter gave my phone number (that's the equivalent of your name) and was told that they were out of 12 of the 18 things I ORDERED. This has happened more than once but usually the lady behind the counter is polite about it and they are only short a couple bao and that does not bother me. This was a DIFFERENT LADY who thought that by offering me stuff I didn't want I would be satisfied. I was on my way to work I drove out of my way to get here with the GUARANTEE that my order would be ready. Even if they ran out while I was in route if she had CALLED ME and told me I still would have been very understanding about it. Instead she waited until I was standing directly in front of her to tell me in an irritated tone that they would not be making any more that day what else do I want. I hope for their sake the other lady comes back because at least she understands that customer service is important in a successful business.