US Post Office

HORRIBLE CUSTOMER SERVICE AND VERMIN INFESTATION!



I used Great American Storage for about 3 months while waiting to move into our new house. I went in to the office and provided notice of my intent to vacate and the clerk said "Ok, you're good. Just be out by Friday". I had to work on Friday so I moved everything out by Thursday. Come to my surprise I get an email on Monday saying that I owe rent.



When I contact them, they said that I never provided intent to vacate and I never signed a move out checklist. I advised her (the manager Nicky) that I did provide intent to vacate, but I don't know the name of the employee I spoke to. I am basically called a liar and told that I owe for an additional month. After a bit of arguing, she stated that she could only offer half of the rent, but I still owe for another month. On the day I went in to pay, Nicki is not there and no other employee can do anything without her. I'm forced to pay for an additional month after having provided notice and vacating early.



ALSO. All of my property was covered in vermin feces. It took several days of sanitizing and washing. I had advised Nicky of this issue while I was still a tenant and she seemed very apathetic. She blamed it on the construction across the street and said they have had terminex out several times. There was no apology for damaged property and no consolation when it came time to charge for another month. This place will do anything to charge you more and more money.