Animal Hospital of Rocky Hill PC

When I rushed my almost 14 year old Akita Tacoma in at 4 am, the staff could not help us more than they did. The staff was waiting for me in the parking lot to help wheel her in and rushed her right in for an exam and x-rays. Tacoma had bloated and at her age I could not put her thru a surgery. Dr Jason was so compassionate and caring giving me the time to say good bye to my girl. He help Tacoma in her time of need making sure she was pain free all the time. Dr. Jason and the staff then made the time then to make sure I was all right before letting me drive home alone, the first time in almost 14 years. Many knew Tacoma, as she was all ways walking free in my shop at Express Your Pet. I picked an oak box (close to her color) and was surprised when the staff had made a footprint cast from Tacoma that night for me. The techs here really care and it shows. I will all ways bring my pets here and will tell you to bring yours too. Thank you from the bottom of my heart!

What can you say about a hospital that requires a "deposit" that is higher than their low estimate before they will admit a very ill pet? Our dogs health was declining fast, yet, they decided to treat her as an outpatient because I didn't have the $750 (the low estimate was $729, the high was $1128). Tonight, just 2 days after they refused her, she left us to go to the Rainbow Bridge. I wouldn't send a gator there.

Very expensive! Not the friendliest people.

I have nothing but praise for the staff. My previous vet was "too busy" on 9/25/09 when my dog died in my arms & I was frantic to bring him in. Told me to call dog warden! Animal Hosp. of Rocky Hill said to come right in. They went to my car & gently took him out for me. So, in 2010 when I adopted a rescue dog, I called them for Gumbeaux's appt. They are the best! Thank you! Maryann Laroche

Having just found this review by "sarchew", I am now writing my reply in response to her. My husband & I were also at the emergency hospital July 4th. That night was very busy at the hospital & the nurses informed all there that there was a very critical patient that the staff was caring for and that for those who wanted to wait, it would be quite a while before the doctor could see them. The nurses did come out frequently to update us & to check on the pets who were waiting. Then Ms. Sarchew and her boyfriend came in with their little dog which was bitten by another dog. Or as she frequently put it, "a F....ing pit bull." From the time she came in, all she did was, very loudly, curse about how "all those F....ing pit bulls should be shot," and how they were "evil, useless beasts". When a gentleman mentioned that the critical dog was his friends' (a pit bull who was just hit by car and fighting for it's life), she had the audacity to say 'good'. The owner's of that poor dog actually went & stayed outside in the heat and humidity rather than listen to her hateful, drug fuelled, pit-bull bashing rant. (As an ER nurse, I've seen my share of drug-using/abusing patients). Ms. Sarchew should have been more concerned about her boyfriend, who apparently was bitten trying to separate the dogs and whose hand was not only swollen but bleeding. As I mentioned, the nurses did check on the pets, even bringing Ms. Sarchew's dog into the back at one point. When a nurse brought the dog back, she said the doctor had examined it & that it was 'not actively bleeding' & stable if she wanted to wait. If not, she could refer her to another vet hospital. I'm sure those of us waiting were praying she would go elsewhere (I was). She decided to stay and wait. While waiting, I watched her constantly go over the dog. Playing with it's ears, running her hands through it's fur. Next thing we know, she started yelling that her dog was bleeding to death, then went outside to ring the doorbell. This brought a nurse out who looked the dog over again & said that the drop of 'blood' on her pants did not come from the dog. She offered to bring the dog into the back and watch it while she waited, but Ms. Sarchew declined.

She then went into a tirade about how uncaring and useless the nurses were, letting her dog 'bleed to death in the waiting room'. When we were called into the room, our dog was first examined by the same nurse Ms. Sarchew disparaged. She was very friendly, polite and apologized to us having to listen to Ms. Sarchew! The doctor was also extremely polite and, considering she had a critical pet to deal with, did not rush through our pets exam. Having used the emergency service twice since July 4th, I've found the staff to always be helpful and polite. However I have to commend them for their work that night and being able to maintain their composure while dealing with a critical pet with anxious owners, crowded waiting room, & an obnoxious drama queen. And, Ms. Sarchew, if someone did call you a 'troublemaker' consider yourself lucky, because those of us who were listening to you had other names for you.

i am not discounting the medical attention and care that was given to my dog in the late hours that this emergency happened. However, I will say, this is the worst care that i have ever received. They tried sending my dog home dripping blood from the inside of her ear and god knows where else, if i hadn't pursued. When i pursued, they saw that yes stitches were needed. When they put her under, they then realized her eye had a bloodshot hemorrhaging issue, and the side of my little 12 lb dogs face had a four in gash that also needed stitches. In addition. the nurse that wrote up my estimate did not even know the procedures (that my dog would be put under using an anesthetic) and i had to correct her. Needless to say, if i hadnt pursued my dog would have left dripping blood with wounds to big to close and heal on their own, leaving her prone to infection bcus these wounds weren't even noticed or documented by the doctor. Furthermore, while the actual doctor clearly kind of sucked for various reasons stated above, she was at least nice and respectful to the owners of her patients in this time of distress. More than i can say for one of the other nurses/vet techs (beware if you see her there, heavyset, dark skin), who was extremely rude, and went so far as to make up nicknames such as "trouble maker " for me, bcus i hit the emergency button located at front door to buzz people in (after sitting out there with my blood-dripping dog that she had told me 1 hr ago, here she is shes fine.

Dr. K. Haviar misdiagnosed our 2 year old healthy and active pup as having a "rare neurological disorder" when all the while he had a COMMON intestinal blockage. Needles to say, our pup died a painful death that left our family devastated. Based on our experience with this office I would never recommend this facility to anyone whatsoever. If you love your pet as we loved ours you will take your business elsewhere. It may be a MATTER OF LIFE OR DEATH.The one star rating had to be given to post this review.

I took my 12 1/2 year old Belgium Shepard to the hospital at 4:00 a.m on a Sunday morning. She was dying and needed to be put to sleep. They were wonderful to both me and my dog. I would highly recommend them to any pet owner who needs either a regular vet or an emergency vet. Over ten years ago I went to an emergency vet in West Hartford and they were terrible, I wish then I knew about the Animal Emergency Hospital of Central Connecticut.