Orangetheory Fitness

I spoke to the Riverview studio about cancelling my membership back in March of this year. They talked me into placing my account on hold. Then in May, someone from the Riverview studio called to tell me that since my account had already been on hold for two months, they would only allow me to keep it on hold one more month. That's when I told them that I wanted to cancel because I could no longer afford $159.00 a month. She told me that in order to cancel, I would only have to pay for one more month (July), and that I could come to work out as many times as I wanted that last month. I told her okay. I asked if I had to come in to sign anything and she told me no. I worked out through July and then on 9/1 I got a call from the Studio Manager named X. She asked me where I've been and how come I haven't been there to work out. I told her because my membership has been cancelled the last month. She told me " Well I don't see that you ever called to discuss your membership". I already knew where she was going with this. While I had her on the phone, I brought up my mobile banking app, and it turns out that Orange Theory debited my account on 8/9 for $159.00. I then told her that my membership was supposed to be cancelled and I wanted my $159.00 back. She didn't say much, nor did she apologize for the mixup. She only said " I will call you back". It's now been 5 days and nobody has reached out to me. My advice.. If you want to cancel, get something in writing, or better yet, just go to a regular gym that charges $10.00 a month and doesn't charge you $12.00 to cancel a class. These places are independently owned and you will never speak to a owner. The only thing you can do is blast them online and hope someone hears you.