The UPS Store

Looking for a way to ship a pkg, I first found a pak ship n mail place. The agent was extremely unwilling to help with my shipping needs, she said because you are the first customer of the day and I have many things to do to prepare for the day. I said thank you and found the UPS store. Walked in, was greeted and was taken care of quickly, accurately and if I spent more than 10 minutes there I'd be surprised. The agent was knowledgeable, friendly and eager to help. You bet I will not only be back but will encourage others to do the same.

I have used this UPS store many times in the past couple of years and I have always been impressed with their high level of service and I have often thought to myself that the "management" must set the right tone for their employees. About two weeks ago a tractor part that I had packaged myself was damaged in transit and I was rather pessimistic that UPS would do anything.

To my surprise the manager herself took care of helping me with my claim, she called me twice to give me status and resolved the issue in less than two weeks. It was not just the fact that they resolved the issue for me but it was the very professional way in which everything was handled that makes a customer feel that they really care about each and everyone of us.

She and her staff have my highest and sincerest recommendation!!!

I arrived at "The UPS Store" in Rio Rancho located on 528 next to Smiths, to send Christmas presents to my parents. I Had a box full of fragile and expensive presents all wrapped up and ready to go. As I was explaining to the woman that was helping me, what I needed protected and where in the box I wanted padding she YANKED the box out of my hands and went to the back. After a few minutes she returned and slammed the box down. I explained that there were fragile items and to be careful. She bluntly asked "where." I told her in the box she just packed, to which she rolled her eyes. I asked if she had put packing peanuts in the box, she replied "I put a couple." I asked if they could put "Fragile" on the box. She replied "they don't really look at that so it really doesn't matter." At this point one of the other girls asked if they had packed the box. And the woman said "no I just put peanuts in it. I did not pack it." I then said that i wouldn't be using them and began to leave. The women then said that's fine you can leave I really don't care. I then asked to speak with the manager. She replied "well I'm the owner and I don't have to help you any more. I am done with you"

Now what kind of an owner, of a shipping store, speaks to customers like that. Its not like I was asking her to go out of her way to do something special. Packing something valuable and fragile should be part of "The UPS Stores" job and something they are proud of. Not the opposite, like its a bother to them. And when asked to speak with a manager she was proud to announce that she was the owner, and she did not want to help. Because apparently as the owner of "The UPS Store" that gives one the right to treat people, your customers, like crap.

In closing I do not recommend giving this woman business or your money. This woman who is the owner is an unhappy and bitter person that is upset because people are bothering her at work. She needs to be reminded that those people are her customers and to STOP TREATING PEOPLE LIKE BADLY. (I gave it one star because their was no line when I got there, the above story is probably why.)



Merry Christmas To All.