Creative Nails & Waxing

I only gave one star because I couldn't give 0.



I had an appointment today at 5:30pm with Tammy. As always, Tammy is busy when I arrive and someone else starts the process. Usually, Tammy will then take over and finish my nails for me.



Today was different. A young girl, whom I've never seen before does my nails from start to finish- although, I'll mention again, my appointment was with Tammy.



She tells me that she must take my old nails completely off instead of doing a backfill because "it better for you." I agree. First she cuts down my nails to my desired length with CLIPPERS instead of filing them down as they are covered in acrylic. She then proceeds to rip off the acrylic with CLIPPERS, soaking in pure acetone in between. I ask why she's doing this and says this is the only way. She ends up taking my natural nails all the way down to the quick and removing all of the length that I desired.



Finally- after 45 minutes, she starts putting the acrylic back on. After 4 nails I noticed that she's using a dark pink powder instead of the natural that I came in with. When I questioned her about it, she just gave me a blank stare. "Do you understand what I'm saying?" I asked. To which she responded yes and said that she would put the light pink or natural on for me instead, but proceeds to finish all of my nails in dark pink.



She then finishes the tips with the desired white sparkle. And begins to file... and file... and file... some nails are round, some are square, most are crooked. I ask her to correct them and she "does". She files most of my nails down so far to get my desired square shape that I don't have any nail at all. I explain this to her and she starts to rebuild my nails by adding more acrylic.



I finally left 2 hours and 15 minutes after my appointment time with ten nails that are ten different shapes and ten different lengths. When I tried to complain to the "manager" Mike- he just shrugged his shoulders. During my appointment, I asked several times for Tammy to finish and I was just brushed off because they were busy.



I will NEVER go back. Worst customer service, worst experience I have ever had. It's really too bad, because Tammy is great. She takes her time and does a wonderful job.