Randolph Eyecare Center

Try to find an office where they are bringing in enough revenue to hire responsible, courteous

staff. You are going to an insurance mill office.



Obnoxious staff and doctors. Their primary goal is retail sale and not medical service. This is how they rise above their contractual ppo fees. I was there a little over a year ago. I left my glasses in the Doctors operaratory. I brought them there only for examination purposes. I wear contacts and only use them for emergencies (i.e. infections). These were $300.00 glasses. A day or two after my appt. the staff called me and told me to pick up my glasses. I asked them to mail them and offered up to $25 for them to do that. I told them that I work and it was hard for me to get back there. They refused to mail. They insured me they would labeled and kept safe.



They have now contacted me about 5 times for a recall appt. When I went to appoint, I inquired about getting my glasses and I was rudely told they didn't have them. I asked for the doctor to call and he didn't. I was referred many times to their eye retail unit. I told them I never went there to purchase. They refuse to handle my issue and the doctors refuse to call or take any responsibility for my loss. I have called twice and have been rudely spoken to both times. I should have at minimum been called with a warning before they discarded my valuable eyeglasses.

My husband and I have been using the Randolph Eyecare Center for many years, and we've been very pleased with the personalized service we've received from the Drs. and the staff. They are thorough, up-to-date with the most current technology, and they make our visits easy. Also, Optical Options inside the Eyecare Center has an excellent selection of both high quality eyeglass frames and sunglasses, and they do a fantastic job of fitting us. We like that they are always willing to make adjustments whenever we drop in.