Forrestal Village Fitness

Hello! My kids taking swim lessons at FVF for about 4 years. We love instructors and keep coming back just for them. But the registration and payment process is very disorganized and frustrating. I know a lot of people, who complaining or stopped taking classes because of that. For the fee that we paying, I feel that we can get better service. Every where else ,where my kids Taking classes I register online, pay online, and make my schedule online.
Last time it took me more than 1 hr to register my 2 kids $600 btw. First, I had to stand in 30 min line to get to the office. Than It took another 30 min or more to pay. And no one at front desk know how to do it. They overcharged me and then had to refund my credit card. I had to go back to front desk several time. Is never anybody in the office in the morning or weekends. I support to take day off to register for swimming? Every parent that I talked to complained about this system