Farmers Insurance - Nick Antonov

I have been with Antonov Insurance Agency since 2007 for my business needs, and I have nothing but good things to say. I am a general contractor and requests for certificates and other documents are always taken care of within 1-2 days. Their insurance coverage and pricing is very competitive . I can always contact my agent via phone or email and get a reply within the hour or that same day. Over the past five years I have built a good relationship with this company and would recommend their service.

First time I came in their office and asked for an insurance quote, they showed me a blank piece of paper with just typed one amount I would paying for the year. No description on what I am getting coverage for, or any kind of policy. And was asked right then, "can I get your credit card to pay for this." I asked to see the policy before I pay anything and their response was, " you have to pay first and then I can print the policy."

My cousin had the same problem with them where they say they called, faxed, emailed, or anything els for that matter and days later he found out nothing was ever done like promised.

Terrible service. Un-trained and unprofessional agents.

Complete incompetency! We have been with Farmer's for our business needs for over a year now and you can never get a hold of the person needed. I inquired about an insurance certificate and they never faxed. I called in for two months and each time the receptionist said that "Anna will fax it." At any given time you call in they speak of this third party that she will call or fax or do whatever else. And yet nothing ever gets done. Frankly I don't even think this "Anna" exists. She's a pseudonym. I have never had a more stressful relationship with an insurance company as I did with these guys. They truly are impetuous about the customer. We will not be renewing our policy with them and will be taking our business insurance needs elsewhere.