Status Baby Moving Corp

Answer for the previous review: April 09th 2013 Maria Bastos Plano, TX 75025 Re: Claim for OF# 770.001 Dear Mr(s). Bastos, We are in receipt of your complain indicating that OF# 770.001 did not arrive at destination address in Brazil due to truck that caught on fire. As per your claim you stated the following: OF# 770.001 - 01 (27") - box did not arrived at destination due to truck that caught on fire. - Claim Accepted $150.00 (One Hundred and Fifty Dollars). As per your contract with us, the insurance clause as described: "Status Baby Moving Corp will provide insurance of shipping price for coverage for 'door to door' delivery at the following rates: ECONO-BOX (27") - Three (3%) percent of shipment price for coverage up to $150.00 in the event of losses, accidents and incidents of theft and coverage up to $75.00 for box disorders" Notwithstanding the above referenced issue, and without waiving any of our legal rights or defenses and without admitting to any liability but as an offer of compromise, we propose as a settlement in full the sum of One Hundred and Fifty Dollars. The funds will be payable within thirty business days of acceptance and this offer will remain open for ten (10) days from the date of this letter after which time it shall be deemed withdrawn. By accepting the funds, customer agrees that no further actions can be taken; being but not limited to lawsuits, or any other actions that would affect the company's interests such as ads on paper, magazines, TV, radio, etc. We Are A 100% Family Owned and Operated Business for Over 35 Years, Insured,Reliable and Honest company ! Best Regards, Johnny Christovam.(Son)

Back in 08/26/2012 I paid StatusBaby Moving & Storage $412 for them to deliver a 27" box to Brazil. They said it was going to take between 120-150 days to deliver it.

Since then, I have been contacting them on a bi-weekly basis after 150 days and they usually explained it was a delay at the port, then that they needed to consolidate shipment, so forth and so on. Finally, yesterday (04/03/13), more than 8 months later, someone finally had the guts to come clear and tell me that their truck where my box was being transported caught on fire back in January and my box was lost. I called them more than 6 times after January and the explanation was that they were waiting to consolidate shipping. They offered me $150 refund, which was the maximum their insurance covered.

When I asked about the $412 for the service, they said it was non-refundable.

It is really amazing to see how these companies can get away time and time again with these tactics. Probably because we consumers are spread throughout the country and don't hear about each other's experiences with them.