Powells Food Fair

From what I could see the People and workers get along great and enjoy their work and helping out when they can. That's a really nice thing to be able to say about a store. Everyone seems to work as a team. Really nice.

Cashier, "Your card didn't go through. Do it again."

I punch in my PIN again then notice the register screen showed the first charge did go through.



Cashier, "Call your bank. If I charged you twice just come back and I'll refund it."



Why is it the customer's responsibility to go to the bank to prove that the cashier/manager is charging me twice?



I asked her to balance her drawer to see if it was over. She refuses. Next, 2 other cashiers began degrading me. "Even if you were charged twice, what's the big deal?" "You're wrong. She doesn't make mistakes." "You're wrong. You were not charged twice."



Degradation and humiliation continues. People are staring at me. I finally have to admit, "Charging me twice will OVERDRAW my account." Again, "Go tell your bank..."



Thankfully another employee, Rachael, appeared and asked the cashier to look at the charges.



Validation! I was charged twice!



No one apologized or said out loud that a mistake (theft) occurred.

Your selection of food is excellent and well displayed. Your service isn't so great, nobody smiles and says Hi or Have a good day. just ran me through and continued talking to their buddies.