More Info

Email
Brands
Geneve, Michele Watches, Saint Honore
Payment method
discover, master card, visa
Neighborhood
Plantation
Categories
Other Information

Parking: Lot, Private

Wheelchair Accessible: Yes

By Appointment Only: No

Reviews

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AL
Anthony L.

10/11/2016

Overall
Selection
Service

I had to replace/reset my engagement diamond for my wife because the ring broke and she lost the stone. When I went to the store I met Val and she was amazing. She presented me with many options and understood I had a budget and never once tried to pressure me into buying something I could not afford. She did a wonderful job educating me about diamonds and made feel very comfortable with my purchase. The whole staff was friendly throughout the process. I have found the perfect jeweler and will be back for all my future jewellery needs.

MW
Mike W.

09/15/2016

Overall

Had a very poor experience with the owner of Matthews Jewelers, who was dishonest and provided very poor customer service.

claimed iconBusiness Response11/12/2016

I am very dismayed that you wrote a negative review about our store; stating that the owner was dishonest and rude (especially considering that we have never met or spoken). I would like to set the record straight and tell the whole story so that people reading your review understand the complete circumstances. You walked into our store looking for a particular Alpina watch. We have the watch in stock and have it on sale for $625.00- from a list price of $1250.00. You offered Val, our wonderful sales associate, $550.00. She came to my office and asked me if we could sell it for that amount. I told her it was below our cost and no, we could not sell the watch at that price. You then offered $575.00 which is still below our cost and we again politely told you we cannot sell a watch that lists for $1250 and is already marked down 50% to $625.00 for $575.00 Michael, I would think that as a graduate of American University and president of a company yourself, you would understand that if we want to stay in business, we can't sell products below our cost. You can't expect to walk into a local business, make them an offer, and if that offer is not accepted bully them on the internet because you didn't get your way. It borders on being slanderous. My offer still stands. If you want the watch for the lowest price in town or on the internet, please stop in. We offer our clients freshly brewed coffee, water or wine. It will be our pleasure to serve you and see you enjoy that wonderful watch.

This listing has been claimed by a business representative.
MG
Michael G.

07/13/2016

Overall
Selection
Service

This jewelry store made my life easier. I didn't know anything about jewelry but rich helped me through the process and helped me pick the perfect engagement ring.

CA
Crystal A.

07/09/2016

Overall
Selection
Service

Excellent experience and wonderful people. I am very interested in natural fancy colored diamonds, and Roger was able to source a very large melee of natural fancy light pink diamonds for a very custom flower petal ring setting around my own GIA certified fancy grey diamond, and the final result is spectacular. We worked through changes to the CAD drawings, rose and white gold combinations and changes in budget, all with extreme patience and a genuine desire to make my dreams come true. This ring gets comments everywhere. The closer people look, the more apparent the excellent craftsmanship becomes. Roger also coordinated sizing and repair of my other diamond rings, repairs to my favorite watch, and I can't wait for my next custom project. They are wonderful.

Review ImageReview Image
EL
E L.

06/30/2016

Overall
Selection
Service

Matthews Jewelers is an amazing place!



A year ago, I lost my wedding band and after much discussion, we decided to have the original ring remade using my wife's ring as the template.



What first attracted us to Matthews Jewelers was their bold billboards featuring same sex couples. However, once I met with them, the talented and professional staff closed the sale.



It was wonderful not to feel awkward when explaining that I needed a ring to match my wife's ring when we were clearly two women. We were promised that the ring would be ready in time for our anniversary. It was ready a week early!



The new ring is absolutely beautiful. You cannot tell which ring is the original (which they "refurbished") and the new one. We are thrilled with our rings!



When you go there, have them give you a tour of their work area, where the magic happens. Also, enjoy the piece of mind that comes with knowing that Matthews Jewelers delivers on quality, timeliness, and reasonable pricing!!

evanmarks97

02/15/2013

Overall
Really really great

I found Matthews strictly by mistake, and I am glad I did. I was next door at the car wash, saw that there was a jewelry store there, and walked in. I was greeted immediately, and started looking around. There were a few pieces that caught my attention and I inquired about one of them. I was not given the "hard-sell" you get at allot of other stores. I purchased one for my wife, and she loves it!!! I brought in some repairs and I was told it would be about 7 to 10 working days, and they had them finished in 8 days. Just as promised!! They never looked this good. I had brought one of them to another store, and they said it couldn't be repaired. At Matthews, they really know their stuff and can fix anything. I would highly recommend them!!!

katie.jane.165

12/29/2012

Overall
This place is horrible! I spen...

This place is horrible! I spent a lot of money there and was treated like they had no time for me and did not care at all. After purchasing jewlery from them I brought a few pieces for them to repair as a gift, they guaranteed me it would be ready on time and was 11 days late! When they did not bother to call me back about it not being ready, I came to pick it up finally they barely even apologized, and when they did they said it with a nasty attitude! The women Sue really had a lot of nerve looking at me like she was annoyed I was even there, and Blamed not getting a returned call on someone else there named Susie. After all this nasty attitude and being treated extremely rude they still charged full price and I gave a birthday gift 11 days late. DO NOT GO HERE.

claimed iconBusiness Response01/28/2013

All of our clients are equally important. We value every client, their confidence in our quality and the business they bring us. We do over 6,000 repairs and special orders each year. To serve our clients equally, we handle each repair in the order in which they are received. If a repair is waiting for an approval on an estimate, that job will be held until the approval is received. Once we receive the okay to proceed, the job will then be placed “in line” with all other repairs. When asked, we do try to accommodate requests for due dates. When we acknowledge a due date, we don’t miss it. In your case, you shipped your repairs to us and asked for an estimate as to the costs. We called you, left a voice mail and then waited several days for you to call back. The date you called with the approval is the “start” date and your repair then goes into rotation with thel other repairs. We informed you that we would try to accommodate your due date but it was not a guarantee. Those several days for shipping and waiting for your estimate approval gave us less time to complete your repairs. We take great pride in our repair work and we strive to provide the best customer service. The month of December is our busiest month for repairs and custom orders. We delivered every piece that was promised by us for a certain date. We sincerely apologize for any inconvenience you may have incurred. P.S. There are two employees here, one named Susie, who has been here for 29 years and Sue, who has been here for just over one year.

This listing has been claimed by a business representative.
harleyq

01/07/2010

Overall
Talented & Trustworthy

Anyone looking for a reliable, trustworthy and talented jeweler should visit Matthew’s. Their staff is friendly and very helpful too.

michy22

10/13/2009

Overall
Perfect work, perfect price

I have a very delicate bracelet that was my grandmother's. I love wearing it but it often gets caught on clothes, blankets, etc. and sometimes breaks. Each time, Matthew's fixes it and no one can ever tell anything happened at all. I can always count on them!

lesliek11

08/31/2009

Overall
Made me feel like a princess!

I cracked the diamond in my engagement ring, yes diamonds can break, so my neighbor suggested I talk to Matthew’s about replacing and resetting a new stone. The owners, a really down-to-earth husband and wife team, took the time to explain the 4 “c”s of buying a diamond. I told them what I was looking to spend and what kind of stone I wanted. I was presented with an array of stones to choose from. They had wine and a private room for me….I felt like a princess.

reese34

08/18/2009

Overall
Best of the best!

I’ve gone to Matthew’s for years. I love going to their store, just to look sometimes and window-shop and add to my “wish list”. On my birthday or anniversary, my husband stops by and picks out something for me from the list. Love Matthew’s Jewelers!

Details

Phone: (954) 424-2120

Address: 157 N Nob Hill Rd, Plantation, FL 33324

Website: http://matthewsjewelers.com

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