Universal Memorial Center

Funeral home sat on the document I faxed over for 2 weeks. This was to be handled immediately to obtain a death certificate from Vital Records. So the 2 weeks it sat there plus the 2 weeks it takes to get the certificate is a LONG time to wait to bury your loved one. A phone call was eventually made to our Governor, Doug Ducey to see if the funeral home is in need of better management and more staff. In my opinion, they shouldn't be in business if they can't be on their "A" game. The death of your loved one is bad enough, then deal with an incompetent funeral home with people who don't care, put you on hold and give you the run-around. They don't even deserve the one star I was forced to give.