Car Go

I used Car-Go previously and thought it was outstanding service. This time going from Hawaii to Alabama started out just as well, but now has gone downhill. I thought it was great that I got daily updates on the status of my truck, but today I realized that I've gotten the same update for 11 days (Can't schedule your truck to move). My truck has been sitting at the dock in CA for 11 days and counting (I got my first daily update on 11 Jul and it's now 22 Jul). Car-Go still is unable to schedule transportation between CA and Alabama. Since it's the weekend, it'll probably be Monday before they "TRY" to schedule it again (2 weeks in the same spot!). I wouldn't be so irritated if the truck was moving. The whole point of this company is to move vehicles and my truck has been in the same place for 11 days. Their website says they need a week notice to pick up a vehicle, but they can't seem to get a transporter to move a vehicle already in their pipeline for going on 2 weeks this coming Monday.



They quoted me three weeks to deliver, and I was willing to give them some slack on that since they don't control the boat, but having it sit for 11 days (14 on Monday) is just unacceptable. It's now a week overdue, they have no idea when it's going to start moving, and I have no idea how much longer I will be without my vehicle.



Sad thing is I sent about 12-15 people to them in the last year who were moving from Hawaii to the mainland US. All of them, thankfully, had a great experience.



So, overall, I've got mixed feelings. Last move was great, this one is terrible, all my co-workers I recommend them to had a great move.



Just for the record: I contacted them on 20 April and had made payment and recieved my receipt on 6 May for a 22 Jun drop off. I dropped the truck at the Hawaii port on 22 Jun as agreed and called them when I left the port. I paid them 47 days before I dropped the vehicle off and they can't seem to move my truck out of the CA port for 2 weeks? They had almost 2 months to plan this and couldn't get it right. I'm not happy at all.