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07/29/2014
Move Out To Their Storage Facility: Actual price was more than double the price quoted. They will quote you a competitive rate, and then charge you more than a more reputable company. I paid a ton to have them pack most of my house. The movers did a good job and worked efficiently, but neglected to label any boxes. Dumb. I still tipped them well in hopes they would take good care of my possessions.
Storage: Awful in terms of invoicing and organization. For three months, they could not get the storage prices correct as per the contract I signed. Phone calls and emails were never returned. In the end, the movers had to correct the costs when they showed up months later. One of the most unprofessional business deals I've ever been subject to.
Move In From Their Storage Facility: Same guy in charge of the move as before. Denied being involved before and denied knowledge of why the boxes that his crew packed were not labeled. Unorganized and unprofessional. Broken items in boxes that they packed. Broke a light fixture in the house and offered a refund. Never followed through on the refund.
Conclusion: I cannot stress enough that for what I was charged in the end, another company with a better reputation would have done a much better job for less money. If the costs was significantly less, I could have accepted the incompetance of this company. But it wasn't, and I don't. Brutal.
Details
Phone: (602) 910-6242
Address: Phoenix, AZ 85012
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