Settembre Limousine Service, Inc.

Warning Do Not Use this company.....They are totally Unreliable and Unorganized



My husband and I got married on June 6th 2009. We reserved a town car from Settembre to pick us up at the end of our reception in South Salem to bring us to our hotel in Rye. The car was supposed to come at 12:00. At 12:30, our guests were long gone and we were waiting with no town car in sight.



When our reception site finally got in touch in with Settembre, they gave us the name of ed and told us to call his number. Ed was called and his wife answered (it sounded like they were sleeping) Ed told us he was on another job (lie #1, ed was at home).



At this point it was late and my parents ended up taking us to our hotel. Who wants their parents to bring them to the hotel on their wedding night????



The next morning we called Settembre again from the airport (before we left on our honeymoon). This time they told us they were sorry and Ed thought his night was already over (lie #2). We told them we would be in touch when we returned.



We returned on the 15th of June and my mother told us that while we were away Settembre called and said they were there to pick us up at 12:30 (lie #3). We were there waiting at 12:30



On the week of the 15th, my husband called several times. The sales manager Chris told us he was unaware of the issue and would call us back. We got no call. My husband called again and was told the owner would be getting back to us. He never did. The following Monday, June 22nd, my husband finally spoke to the owner told us that Ed was never the driver that was supposed to be there which is why he was confused and the driver who was scheduled to get us did not arrive until 1:30. The owner Tony was apologetic, but its all too little too late.