Car Tex Automotive

Brought my 2002 Ford Explorer Sport originally because it was running hot. The thermostat and coolant had to be replaced. This cost me $590.00, charged me $350 in labor. Had to take it back because the coolant started leaking and left puddles on my garage floor. I was told my water pump was bad. Then why didn't you mention that before. Of course this costed me an additional $280, $200 was in labor charges. This place is not reliable and I believe they are overcharging their customers. I will be taking my truck to Ford if there are anymore problems

I was having problems with my 2000 3 series bmw so I brought it to Cartex. I told em water was leaking out and I wanted to know from where they told me I would have to leave it over night so they can inspect for a water leaks. That night I went and passed in front to see where they had my car to see if they had worked on it. It was sitting right in front of shop so that anyone could come and strip parts from it if need be. Well the next morning I go there and the guy tells me the waters leaking out of your car as if I didn't already know. So I asked well did u run test he said water was coming out intake he just did not know where and would charge me 350 to take a look. I politely declined and said I would be right back to pick up my car. I went back drove home and noticed door had huge bend in it must have been from someone trying to jack it up the wrong way. After considering options I went back and politely addressed the situation the lady said the way her guy had jacked up my car there was no way it could have bent and insisted it was like this before I brought it as if I didn't know how my own car looked. I told her we'll go call the guy that jacked it up. He then contradicted her if that's the right term and said he hadn't jacked my car up at all. So I asked him so sir you never bent my door he said no sir and lied right in front of my face. I then shook his hand and said god bless you sir have a nice day. It's a shame how people can be dishonest about simple things nowadays please please please do not go to cartex auto for any issues I know there's a more reliable mechanic you can find.