Home Design Furniture

My wife and I purchased two beds, and adjustable frames totaling over $3000 in 2017. Within days of installation, we noticed that the adjustable frames made very loud "clunking" sounds when one or the other person attempted to get in or out of bed. Realizing this wasnt normal, we contacted "Jackie" our salesperson, who is the daughter of the owner, and she immediately "scheduled" an inspector to look at the problem. It was two additional two phone calls, and three weeks later that the inspector arrived. He couldnt pinpoint the problem but agreed it was a manufacturing defect as he had investigated six (!) other complaints of the same nature for these same bed frames. We never heard one more thing from "Jackie". Fast forward six months, we were fed up with our King mattress which was mgf. by Ashley, a well known brand. The mattress, in the course of six months, had developed a noticeable depression in the middle which caused the two of us to want to roll towards the middle of the bed. Harkening back to when "Jackie" represented these mattresses as "guaranteed" by Ashley, we called her, explained the situation, she said she would check with Ashley and call us right back... Well, to say the least, that never happened. We called once again, left a message for her, she never called back. Here's the bottom line: You have a business selling products they dont stand by; You have a major player in that business that doesnt respond properly, or in good faith; You have an Owner's daughter who mispresents the products and services the company sells. Not a good combination. Patronize at your own peril...

Terrible Customer Service..do not do business with this company....go to Daytona at the Ashley Store..they will honor your warranty