Etourandtravel

Worst vacation laced with empty promises! My family and I arrived Easter night. Had to pay an additional $96 for taxes but, after letting front desk clerk know how much we paid already she reduced. Came back to see mold in the ceiling. Called front desk and moved at night in the rain. Second villa was nice (no mold) tvs were flat screen (tvs were from 1980, bubble-style and fuzzy picture). We went to presentation, our rep told us to make an offer, we did, sat for 20 minutes...he never did. We finally went to front desk to notify them, manager just said we could just get vouchers and leave. Went to redeem vouchers and they were about to close, rep at that building told us to come back next day before 5pm. We returned around 2pm, doors were locked and front desk said they must have met their quota for that day so they left. Could not redeem the two tickets for amusement park or the $25 visa. Were given Festiva info and they said it was nothing they could do!

This was the worst experience of my life. A nightmare! They took my money, told me my mother could come with me to watch my kids while I did the tour. Then when I got there said all adults have to attend. They lied! Wouldn't refund my money. I lost money and still paid for a hotel somewhere else. I refused to make my elderly mother go on a 90 min tour. This company is very unethical! I have written the BBB and I am disputing the charge with my bank.

Horrible horrible horrible place, Please DO NOT book your vacation here. the lobby and facility overall is completely dirty. I mean dirty, dust particles piled high, heavily dented furniture, old TV sets. soiled bedding and carpets. When we complained to the hotel personnel they said they would have someone come and clean it &till the day we left which was four days later it wasn't done. We called for towels at 10 pm & called 6 times till 2 o'clock in the morning and never received them. This is a terrible setup that they have and the booking company blames the hotel & the hotel blames the booking company, there were approx. 9 persons complaining when we arrived and even more during the course of my stay. WE DON'T stay in PLACES where the customers are smoking weed outside of the hotel rooms. And we lost out all the $ we put in booking with this sorry unaccommodating company. NEVER AGAIN THEY DON'T EVEN DESERVE THE 1 STAR. ALSO THEY PUT FALSE PICTURES OF THE PROPERTY UP ON THE WEBSITE

I had a poor experience in the beginning with a sale rep that caused a negative experience with planning my travel but after reporting the issue to their support team they rectified the situation assisted in making my travel interruption a more pleasant one. I receive a follow up call from management by the name of Michelle that made me feel valued .

First of all, I would like to say I was very skeptical at first. The company did over the phone sales and I was very uneasy about making a transaction with them in the first place. However I took the risk and purchased the "Package" . Sure enough, I got the email, and everything else that was promised. Then, it came down to booking, I was able to get a hold of the Reps at customer service but the dates we had wanted were not available. We ended up settling for a change bye a couple of days. Now the vacation. Nice. Stayed at the Double Tree and the Sheraton, enjoyed the beach and Orlando. I was dreading the tour. I really did not want to purchase their time share. Although it dragged on for about 90 minutes, me and my wife did it on the first day. The sales men went on to till he had no more fight in him, then the supervisor. I didn't buy lol. Enjoyed a decent vacation and all I paid was taxes.