Aco North America Inc

I travel to the Orlando area frequently and always rent a car for my stay. It's a annoying experience at best but a necessary one. I've had good and bad experiences. But my most recent experience with ACO was the worst ever. I never take the Agency's insurance. I sign the paper and we are done! This agency made me produce proof of insurance and charged me an additional 10.00 per day to NOT take theirs. They also told me that even though their cars were equipped with SunPass for which they charge 4.00 a day plus the tolls. I explained I had my own SunPass that I had replenished before my trip. The counter person assured me I could use mine. Not so! I called SunPass before driving off the lot and was told there was already an account for that plate # so I could not put it on mine. I went back in and asked for a car without it or to have them disable ior remove the device. He told me it couldn't be done and "just pay cash at the tolls"the reason I bought a SunPass was so I would've have to deal with the hassle of paying cash. Frustrated and anxious to be on my way, I just left. When I was about 1/2 hour from my destination, the Tire Pressure warning light came on. Feeling that this was a dangerous situation, I called first thing the next morning to report it and ask that they bring me a different car. They flat out refused and told me it was my responsibility to bring the car back to them!!!! After a one hour runaround and speaking to managers and supervisors, the answer was always the same. Since I did not purchase the additional road service from them, it was MY responsibility to get the car back to them. Not their responsibility to provide me with a safe and properly maintained car. I had to buy a tire gauge and put air in 3 of the tires three times. Not what I want to do on vacation while paying for a car. I would advise anyone planning a trip to Orlando to avoid this agent at all costs. They are the worst I have ever encountered and I have used a lot of different ones

The Orlando location was the worst experience I've every had. One shuttle that if you are lucky comes every 45 minutes. The car I rented had over 60K miles and shook while driving 65. It felt as if the tires were going to fall off. Expect to be hit with the mandatory $10 per a day recovery fee if you decline the optional insurance. This WILL NOT show up in the reservation details you receive under TOTAL rental cost. Avoid this company at all cost!!!