TruWay Vision care

Find some place else to go!



First off, their eye exam policies are whack. There's the glasses exam, then the contact exam, and then a "fitting fee." All sold separately and necessary to get a prescription there. The customer is being nickled and dimed.



Second, the receptionist kept trying to tell me that my insurance didn't cover my eye exam, but it covered all these other "optional services" that I could elect for. Essentially trying to get me to pay for more services "because they were free anyways, but sadly not my eye exam."



Now, I have decent vision insurance that will annually cover a lump sum of expenses for vision care, allocated to an eye exam and lenses or contacts. I called my insurance company beforehand to learn about my coverage. I tried explaining what my coverage was to the receptionist, and she got nasty real quick.



So I called my insurance company AND HAD THE REP TALK DIRECTLY TO HER TO EXPLAIN MY BENEFITS. Receptionist tells the insurance rep, "I understand how the coverage works. This customer is just trying to get out of paying her bill."



Seriously????! I was in the office two hours after my appointment and called my insurance company THREE TIMES, had them talk to the receptionist TWICE, until she finally acknowledged that my insurance would cover my eye exam. My insurance also covered a box of contact lenses, but Tru Way never called me to let me know that they came in (they said they would).



And lastly, I didn't want to solicit any more of this business' services, so I asked for a written prescription so that I could buy them elsewhere WHICH IS MY RIGHT BY LAW. After much hesitation and attempted interrogation, I was begrudgingly given a prescription AND IT WAS WRITTEN BACKWARDS WITH NO KEY. On the prescription, there are clear places where to write adjustments for "sphere," "cylinder" and "axis," but the doctor scribbled my prescription across the top, not in the boxes.



In general, Orange is a horrible place to go and the town does not excel in customer service, nor are the locals informed of their rights or insurance policy. This business fits in perfectly and preys on its customers taking their word for it and not being informed of their insurance policy. Stay away and do not support them.