Jersey Mike's Subs

Horrible experience because of the OWNER. She is unprofessional and rude. We had a messed up order; we order online (so the order was in writing). I called back and the night shift manager answered and offered for us to get credit in a gift card back and apologized because they were busy. A week goes by and I get a call from the owner, who later uses that as “ it’s been a week what am I supposed to do” (who hears our order and immediately makes a comment about how expensive the sandwiches are, yet to find out she is saying that because she doesn’t want to give us credit for those because they cost more) who doesn’t care what was wrong with the order and leaves us 2 regular subs for free. Well our order was for giants. We had $17 into each sandwich and she gave us $14 in credit.
She then goes about that what her night shift manager said to us isn’t what she would do- so I guess she doesn’t have to do what he said. Her response to me was “ well did you eat the sandwiches” “ were you able to eat the sandwiches” as if that matters. When we came in to get the cards both times she never apologized or anything. I finally said “I’m sorry for your order would be appropriate for you to say” and her response “for not putting jalepeno on half” which was one of 8 things they had wrong.

I do not reccomend this jersey mike simply because the owner is absolutely rude and disrespectful. I should add when I showed up after my husband was just there to get the other 2 free cards I asked to speak to the owner, she comes out on her phone finishes her text and then helps me.

Absolutely inexcusable behavior from the owner.