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(402) 491-0800CallVisit WebsiteVisit WebsiteMap & DirectionsDirections3125 Oak View Dr Ste 103Omaha, NE 68144Write a ReviewWrite Review

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Answers To Your Burning Questions.

General Info
At Claxton Fireplace Center we believe in providing the residents of Omaha, NE and surrounding areas with the most complete service possible from design to completion all from one company. We are committed to our customers by offering superior knowledge of not only our products but those of our competitors along with the unique ability to listen to the needs of our customers and make our priority meeting their needs. We truly care about doing what is best for you.Our products include: Direct vent/vent free fireplacesChimney sweeping service Wood stoves and inserts Custom mantels Glass doors Gas line installation Gas grills and accessories Retractable awnings We display in our fully functional showroom a wide array of products from several different manufacturers who are all leaders in our industry. We have the best selection in this area. Our staff is comprised of seasoned veterans who have been in this business for as many as 24 years. We are the best choice for your next fireplace, refacing project, or efficiency upgrade. Call today and see why Claxton Fireplace Center has answers to all of your burning questions.
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BBB Rating
A+
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Services/Products
Chimneys, Custom Firepits & Tables, Internal Chimney Inspections, Specializing in Fireplace Additions & Refacing, Fireplace Installation, Most Complete Service Design To Completion, Masonry Remodeling, Fireplace Maintenance, Chimney Cleaning, Gas Fireplace Repair, Answers for All of Your Burning Questions!, Fireplace Repair, Fireplaces, Stone Fireplaces, Natural Stone, Fireplace Inserts, Ventless Gas Fireplaces, Decorative Fireplaces & Stoves, Stone, Gas & Wood Inserts, Gas Fireplaces, Decorative Concrete, Wood & Gas Stoves, Mantels, Glass Doors, Fire Pits, Granite, Outdoor Fireplaces, Charcoal Grills, Direct Vent Vent Free, Outdoor Grills, Gas Grills, Electric Grills, Outdoor Kitchens, Indoor Fireplaces, Outdoor Ranges, Tile, Glass Fireplaces, Gas Logs, Smokers, High Efficiency Wood.
Brands
Broilmaster, Eclipse, Napoleon, Regency, Vermont Castings, electric
Payment method
discover, visa, mastercard, amex
Location
On the NE corner of 132nd and Dodge in the Linden Market next to Hyvee
Neighborhood
West Omaha
Accreditation

Certified Hearth Specialists

Social Links
Categories
Other Information

Parking: Lot

Services: Chimneys, Custom Firepits & Tables, Internal Chimney Inspections, Specializing in Fireplace Additions & Refacing, Fireplace Installation, Most Complete Service Design To Completion, Masonry Remodeling, Fireplace Maintenance, Chimney Cleaning, Gas Fireplace Repair, Answers for All of Your Burning Questions!, Fireplace Repair, Fireplaces

Reviews

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JH
Julie H.

10/16/2017

Overall
Selection
Service

I had never shopped for a fireplace before, my visit to the showroom and the help I received was great. Then the owner, Dan, himself comes to measure things and make an estimate right on the spot. I asked about a mantle, he gave me an estimate with and with out- no pressure at all. I asked about some tile in front of fireplace and he said not to, my room was too small for that. Wow! Honesty and integrity from the man who puts his name on the work and the business. They were easy to work with regarding scheduling and etc. I would certainly recommend them to anyone. And the bottom line is, my new fireplace looks fantastic!!

BV
Bella V.

09/01/2016

Overall
Selection
Service

From the first home visit to the post-install followup, they met our high expectations. I would recommend their services to anyone I know!

GD
Greg D.

12/28/2015

Overall

They were in and out with zero inconvenience. It was a non-event and that was a great thing in my book. Now my basement is the place to be in the winter time!

MB
Marilyn B.

09/12/2014

Overall

Our fireplace is awesome! Now that it is getting colder I can't wait to use it. Thanks Claxton!

ME
Marion E.

07/07/2014

Overall

The installers did a great job cleaning up our installation. I found them through Yellowpages and I would recommend them.

EB
Emily B.

03/20/2014

Overall

They have installed three different fireplaces over the past 11 years for our home. All of the fireplaces and products that we have purchased through Claxton have been top quality.

PC
Peter C.

12/10/2013

Overall

They offer a large variety of fireplaces to choose from. The showroom is really nice. I enjoyed walking around it to see all of the different fireplaces.

arrjayp8027

11/08/2013

Overall

Best in the business, if you want it done right the first time, at a fair price, use Claxton!

brandon0132

07/08/2013

Overall

Claxton Fireplace Center has a very nice showroom. They are able to showcase a lot of product in a small space.

ne92702

05/28/2013

Overall

They are really responsive if I leave a message or need a question answered. I know that the work will always get done!

brent2

04/15/2013

Overall

Will never do business with Claxton Fireplace again! Purchased a Regency HZ42 gas fireplace. The owner was professional and nice unfortunately you dont deal with the owner after the estimate. I advised the owner early on regarding some of our problems we had but he said he has the best employees and are intelligent. Im not sure he is actually seeing what his employees are doing or saying or Im sure he would not have said that.....Our fireplace did not come with an owners manual or brackets for the faceplate. I had to make payments to them for our fireplace and would go to the store every few weeks to make payments. Each time (3) I went I asked if I could get an owners manual. Each time they said yes. I never got one. Also asked them to bring the faceplate, rocks, and remote when they delivered the fireplace. Didnt get any of those. So I asked them to bring it out with the installer. A few weeks after the last payment they came out to install the fireplace, which the installer needed the owners manual to help with the install. He didnt know anything about him needing to bring it or any of the other items. So he left and had to come back at later date to finish the install. Since I never got the owners manual from them I went myself to get it and they asked if they could bring brackets out with them next time they came....ha I said no I will be responsible and make an extra trip to pick them up myself to be sure I had them. Once the fireplace finally was installed, the fireplace would shut off after a hour and half and beep constantly due to a receiver box under the fireplace getting too hot. I asked them to come out and fix the problem they said the box would have to be moved and/or an insulated cover placed on the box so this wouldnt happen. They came out.....had neither the insulated box or extra wire to move the receiver. The guy just left and did nothing. I called again told them nothing was done and they brought out an insulated box a week later and I told them I needed the receiver moved too but they guy didnt have extra wire to move it......So for the third time I called and waiting for them to call back to move the receiver box......who knows what the next results will be.....They have come out approx 7 times for a single install of a fireplace. 3 of the times they did nothing. The final install the fireplace was supposed to be cleaned up and it wasn't. He left and I ended up actually putting the faceplate on tight and cleaning the fireplace. No one seems to know what to do or what is going on. I dont understand how you can not get this right even after I tell them what I need done. How do you never have the parts or equipment? Will never do business again with the company. I wish we wouldve looked around for other fireplace companies to do business with. Very frustrating to work with and I am definitely letting other people know who have asked about getting a fireplace to go elsewhere. At the time of this review I am still waiting for a call back to fix the problem with the fireplace shutting off.........So Im sure I will have to post another review about this. Stay tuned...........This really shouldnt be this difficult its unbelievable!

***Only employee that has been helpful at all is Josh*** Maybe they should have him do sales, customer service, install, and anything else that needs to be done.

ML
M L.

06/03/2011

Overall
What a pleasure having Claxton...

What a pleasure having Claxton Fireplace add fireplaces to our house. They gave us choices when nobody else was able to figure out to install a gas fireplace in the center of our basement. Also their sales staff were always very friendly and knowledgeable. We were very comfortable letting their expert technicians into our home as well. Thanks to the team at Claxton for a job well done.

spook_30

03/17/2009

Overall
Treated Badly

Very nice job on the project of repair, however the customer service was horrible. A project which was completed in 2 days, took 7 months. Additional work had to be done which was not originally quoted as being needed and while waiting on supplies and another contractor, we were not contacted to let us know what was happening. We stopped by the place of business 3 times and each time received a promise of “you’ll get a call back tomorrow” which usually didn’t happen. Phone calls were also not returned. I understand sometimes projects can’t be finished as quickly as planned. The customer needs to be informed that this is happening. We had actually come to the conclusion that our $2000 deposit was gone and we were out the money. Overall I would not recommend this business to anyone.

Details

Phone: (402) 491-0800

Address: 3125 Oak View Dr Ste 103, Omaha, NE 68144

Website: http://claxtonfireplace.com