Gigagolf Inc

I am very pleased with my TRX v.11 irons. I have hit the ball straighter and about 10 yards more per club compared to my old clubs. I was very happy with the service and the people that help me to get the right fit of the clubs.

I have been buying my golf equipment from GigaGolf for several years. I have a GXz driver, the GX922 irons and I just bought the S2 in a 56 degree. Customer service has always been excellent. The quality of the products is top notch. Getting my clubs custom fit through the eFit system made a big difference in my game. And finally, the clubs are affordable. Highly recommended!

First I would like to say of the clubs I received I like them. For clones they hit well and their website is easy to use and customize your clubs. This merchant is getting 2 stars because of their customer service. I am an IT professional and I am pretty easy going when it comes to mistakes as long as there is good customer service. I ordered a full set of clubs. Unfortunately one of the clubs was on back order. Although I received all of my confirmation e-mails I did not receive an e-mail about the backorder. After a week and a half I logged in to see that the club was backordered and my whole order was held up because of it. I called their customer service and was adamantly told I was sent an e-mail. My spam folder was clean and I got other e-mails from them but hey I'll give them the benefit of the doubt despite being offended at the reps attitude. I paid extra to have the clubs overnighted to me minus the 1 missing club so I could have them in time for my trip. 2 weeks later it's still backordered so I call and see if I could switch to a diff color that was instock. I got an e-mail confirmation that they made the change and would be shipping shortly. 2 weeks later again I send another e-mail asking for status and they reply we just got the equipment in stock. I promptly reply to see if it's the first or second choice color that's in stock and why would I change the club if they were both out of stock?!? I got no reply only an automated message saying they are building my club and shipping. It's now been another week and no tracking number so I have to take time out of my day again to call them and try to get the club refunded or receive my tracking #. If I don't get any traction tomorrow I will be dropping my rating to 1 star and seeking atleast 3 other forums to report my story.