Seasonal Living At Flower City

We bought a 500$ Christmas tree from them less than a yr ago. This year after completely decorating the tree we see that the entire middle lights have burned out ruining one of the most festive parts of Christmas time. My mother calls up and inquires about how to fix the tree. The guy asks my mom if she has left the lights on a lot... Really. Did you just ask if we leave the lights on the tree a lot? No we barely even use it... only turn the lights on for 5 mins a day just to say we did... ( idiot ). So the guy goes on to say that we can come in and get some lights to fix ourselves or take the tree down and bring it to them to fix. My father goes in today to get what we need to fix the tree and Harold "helps" him. After being rude and short, Harold then scolds my dad for thinking the lights would be under warranty and explains to him that he has to pay making my dad feel like an idiot. Needless to say this is a simple problem that with some kind words and help could have made our experience a whole lot better but instead we will not be doing business with this place ever again. My family being self employed, we know all too well how important customer service is. We would never conduct ourselves this way.

We looked at several local places for our outdoor furniture before purchasing. This store was the best! Staff is really knowledgeable and the selection and store experience was far better than anywhere else. We'll be back!