Locke Supply Co

The service there was poor they was rude and more concerned about selling firearm the plumbing parts

We bought a water heater from Locke Supply on Saturday. They helped us load it and laid it on it's side in the back of the truck. We got the water heater home and unloaded it. The bottom of the water heater was bent. We called Locke Supply and eventually took it back up there. The manager of the store told us that he would not replace it because it had been laid on it's side during transport and since they are set up for contractors normally they are not used to loading it in a regular truck. They were sure quick to take the money for the water heater. They should be liable for the water heater replacement since the employee that helped load it knew it would be impossible for us to bring it back at a later date because of the way he loaded it. They did actually agree to let us keep our warranty. We will see, if there is a problem with it and we actually try to take it back. Our warranty will probably be in issue then. Telling us there is a warranty was more than likely just a way to passify an angry customer. Watch what you buy...and be careful how you load it. We won't be going back for any reason. I am completely unsatisfied. Next time I will go to Lowe's or Home Depot. I'm sure they will take it back, no questions asked.