Factory Direct | Furniture & Beds

Their furniture protection plan is a total waste of money. Every purchase I've made, I've been told it is covered for 5 years. I've spent a lot of money with them, and on my last purchase, I discovered what a mistake that was. I bought a table and chairs from them and had it delivered. Three of the four chairs were uneven, and they tried to blame it on my floor not being level, even though my old cheapie chairs didn't have an issue. I called to get it taken care of and the sales guy never called me back. Fast forward two years, and now one of my table legs is so loose that I'm afraid the table is about to fall over. Tightening the screw doesn't fix it, so I called the warranty department. The warranty sheet specifically says that assembled joints are covered for the 5 years, but they were now telling me they only cover cosmetic issues. They have never told me that whenever I've purchased furniture from them before. The warranty sheet is also packaged with the cleaning kit, so you can't even look at that until after you open up that box, which I didn't know either until I found it in there. After this experience, I will never buy anything from them ever again. I'd rather pay more and know that my furniture is going to be fixed if something goes wrong.

Check Return policy !!!. Bought $600 of merchandise on 4/14 and returned (1) $90 item the next day 4/15 and had to pay a 10% restock fee in less than 24 hrs. Return clerk also said the 10 yr warranty on the mattress was no good since I returned the $90 mattress cover.

Went to buy a mattress at Factory DIrect. Salesman said the lowest price they had for what we wanted was a Lady Americana for $2000, on sale for $1200. After I told him we found a better deal for $650, he said "let's check the as-is room". Same mattress was $588 still in plastic. After we bought and brought it home, it had obvious low spots and a bulge in the middle of the mattress. After emailing a complaint to FD, a rude woman called and said "we don't usually do this, but we'll let you bring it back and trade for something else". So, I can either get another as-is mattress or buy an over-priced new one. Boy, did I get duped....